Monitoring - Microsoft will shut off their legacy Exchange Online Token in October. This change affects older Catch Phish deployments.

Partners currently using the workaround (re-enabling Exchange Online Tokens) must upgrade to the latest version of Catch Phish from the Microsoft Add-on Store.

Partners who have not yet acted and are just learning about this deadline also need to upgrade.

Upgrades can be completed by following the instructions in the Help Center. Alternatively, partners can open a support ticket, and our team will assist with the deployment.

Sep 25, 2025 - 10:09 EDT
Portal Stability ? Operational
Portal Login ? Operational
Training ? Operational
Simulated Phishing ? Operational
Dark Web Monitoring ? Operational
Policies and Procedures ? Operational
Security/HIPAA Risk Assessments ? Operational
Employee Assessments ? Operational
User Management ? Operational
Reporting ? Operational
Product Purchasing ? Operational
Notifications ? Operational
Integrations ? Operational
Amazon Web Services (AWS) ? Operational
Employee Secure Score (ESS) ? Operational
Catch Phish ? Operational
Marketing Resources ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resolved - Update: A fix has been developed and deployed to both the Microsoft Teams Application and Catch Phish.

Notes: An error occurred when decoding certain security tokens from Microsoft.

Thank you for your patience and understanding as we resolved the issue.

Nov 6, 16:01 EST
Update - Update: A fix has been developed and is currently being tested. We will provide an update once the fix has passed QA and deployed to production. Thank you again for your patience and understanding as we resolve this issue.
Nov 5, 15:39 EST
Identified - We have identified an issue preventing some users from accessing Catch Phish and the BSN Microsoft Teams app on desktop. Affected users may see an error message stating that their email address is not recognized. These issues appear to be isolated to desktop applications.

Our team has identified the issue and is working on a fix. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding as we work toward resolving this issue.

Nov 4, 12:38 EST
Nov 5, 2025
Nov 4, 2025

Unresolved incident: Catch Phish Upgrade Needed Before Microsoft Exchange Online Token Shutdown.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.