Resolved -
This incident has been resolved.
Apr 8, 21:24 EDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 8, 15:20 EDT
Investigating -
We are currently investigating an issue affecting user management within the platform.
What’s happening: At this time, users may experience issues when attempting to:
Save changes to existing user profiles Create new users manually
In some cases, selecting “Save” may not complete the action as expected.
Scope: This issue may impact all user types across the platform.
Our team is actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Apr 8, 12:22 EDT
Resolved -
This incident has been resolved.
Apr 8, 12:20 EDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 17, 11:41 EDT
Investigating -
We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected. Our team is actively working to identify and resolve the root cause of this issue.
Workaround: Partner Admins and Manager Admins are still able to access billing reports normally. Our Operations team can also assist in providing billing reports upon request.
We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.
Jan 22, 09:55 EST