Monitoring - A temporary fix has been discovered for the issue preventing Catch Phish from loading for some users. Once legacy tokens are enabled and Outlook is restarted, Catch Phish should function normally again. A link to the instructions for turning on legacy Exchange Online tokens and re-enabling Outlook add-ins is included below. Our team is currently working on a permanent fix. If you have any additional questions, please reach out to our Support team for assistance. Thank you for your patience and understanding.
https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell
Mar 05, 2025 - 11:35 EST
https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell
Mar 05, 2025 - 11:35 EST
Identified - An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.
Feb 25, 2025 - 12:41 EST
Feb 25, 2025 - 12:41 EST
Identified - An issue has been identified which is preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal. There is a workaround to whitelist our AWS URL in ESET. Partners can open a support ticket if they would like our team to guide them through whitelisting ESET. Our team is currently working on a permanent fix and will provide an update as soon as possible. Thank you for your patience.
Feb 18, 2025 - 14:51 EST
Feb 18, 2025 - 14:51 EST
Portal Stability
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Operational
Portal Login
?
Operational
Training
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Operational
Simulated Phishing
?
Degraded Performance
Dark Web Monitoring
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Operational
Policies and Procedures
?
Operational
Security/HIPAA Risk Assessments
?
Operational
Employee Assessments
?
Operational
User Management
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Operational
Reporting
?
Operational
Product Purchasing
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Operational
Notifications
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Operational
Integrations
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Operational
Amazon Web Services (AWS)
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Operational
Employee Secure Score (ESS)
?
Operational
Catch Phish
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Degraded Performance
Marketing Resources
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.