Billing Report Access for Certain Roles

Incident Report for Breach Secure Now

Investigating

We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected.
Our team is actively working to identify and resolve the root cause of this issue.

Workaround:
Partner Admins are still able to access billing reports normally.
Our Operations team can also assist in providing billing reports upon request.

We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.

Posted Jan 22, 2026 - 09:55 EST

This incident affects: Reporting.