Billing Report Access for Certain Roles

Incident Report for Breach Secure Now

Resolved

This incident has been resolved.

Posted Apr 08, 2026 - 12:20 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2026 - 11:41 EDT

Investigating

We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected.
Our team is actively working to identify and resolve the root cause of this issue.

Workaround:
Partner Admins and Manager Admins are still able to access billing reports normally.
Our Operations team can also assist in providing billing reports upon request.

We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.

Posted Jan 22, 2026 - 09:55 EST

This incident affected: Reporting.