User Screen Name Edits Not Saving

Incident Report for Breach Secure Now

Investigating

We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.

Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.
Posted May 29, 2025 - 10:35 EDT
This incident affects: User Management.
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